Online Reviews & Reputation: The Most Successful Businesses Implement a Plan
August 4, 2020
Anyone who owns a professional services company has seen the double-edged sword that is online reviews. For many business owners, reviews are both coveted and feared, as feedback from customers on popular review sites like Google, Yelp, and Facebook has the potential to significantly sway the buying and hiring decisions of potential new customers. It can be easy for business leaders and owners to fall into the mentality of: “I can’t control...